🐶 PuppyFocus FAQ & Support Center
Welcome to the PuppyFocus support center. Here you can find everything about our gamified Pomodoro timer, including the difference between the free tier and Pro, how the virtual pet reward system (Kibble and Bone) works, how to set up the iOS App Whitelist, and steps to restore purchases.
Contact Support
For bug reports, subscription restore issues, feature requests, or technical questions, use the contact form on our home page or email us directly. To help us resolve your issue faster, please include your device model, iOS version, and steps to reproduce the problem.
Contact form: puppyfocusapp.com/#contact
Email: info@puppyfocusapp.com
Quick Facts About PuppyFocus
- The Free Tier: Start focusing immediately. Access the core timer, enjoy basic white noise, and earn Kibble to decorate your pet's room.
- Pro Subscriptions: Choose from monthly, annual (includes a 7-day free trial), or a one-time lifetime purchase for advanced focus tools.
- Dual-Currency Rewards: Kibble is earned by all users over time. Premium Bone rewards are exclusive to Pro users, unlocked through sustained deep work.
- Strict App Blocker: The App Whitelist relies on native iOS Screen Time and FamilyControls permissions to keep you 100% distraction-free.
1. What features are included in the free PuppyFocus app?
The free tier gives you a complete gamified Pomodoro experience: the core focus timer, basic white noise, iOS Live Activity tracking, naming your virtual pet, positive success feedback, and earning Kibble to decorate your puppy's room without any stress.
2. How much does PuppyFocus Pro cost and what are the subscription options?
PuppyFocus Pro offers flexible plans to suit your productivity needs: monthly, annual, and a one-time lifetime purchase. The annual plan includes a 7-day free trial. Final pricing and local currency are securely displayed on the Apple App Store page.
3. How do I start the 7-day free trial for the focus timer?
The 7-day free trial is included with our annual Pro plan. Trial eligibility, billing timing, and renewal behavior are all securely determined by Apple and shown on the App Store subscription sheet. You can easily manage or cancel anytime within your Apple Subscriptions.
4. How does the virtual pet reward system (Kibble and Bone) work?
Our positive reinforcement system rewards your deep work. Kibble is available to all users, you earn 1 Kibble for every cumulative 2 focused minutes. Bone is a premium currency for Pro users, you earn 1 Bone for every cumulative 30 focused minutes. Rewards are based on cumulative time thresholds, so every minute counts towards your progress.
5. What extra focus tools do I get with PuppyFocus Pro?
Upgrading to Pro unlocks powerful tools for deep concentration: our strict iOS App Whitelist to block distractions, the immersive landscape flip clock, advanced white-noise soundscapes, full daily-to-yearly statistics, and the premium Bone reward track for exclusive room decor.
6. Why does the App Whitelist require iOS Screen Time permissions?
To effectively block distracting apps during your sessions, PuppyFocus utilizes Apple's native iOS Screen Time and FamilyControls API. We value your privacy, we strictly limit which apps remain available, but we absolutely do not read your browsing history or inspect your detailed app usage content.
7. How do I manage my Pro subscription or restore purchases?
You can easily tap "Restore Purchases" inside the in-app paywall. Monthly and annual subscriptions are securely managed and cancelled directly in your Apple Subscriptions settings. If you purchased lifetime access, simply restore it using the same Apple ID on your new device.
8. How can I contact support or request a new feature?
We love hearing from our users! For feature requests, bug reports, or feedback on our gamified timer, use the contact form on our home page or email us directly at info@puppyfocusapp.com. Please include reproduction steps, your device model, iOS version, and screenshots or screen recordings when possible to help us assist you faster.